In our industry, change has been the one constant underpinning StubHub’s growth and innovation for the last 18 years. While the business and technology have evolved, so too have its key executives. In this session, you’ll meet StubHub’s new leadership, who are committed to the health of the ticketing industry and the company’s partnership with the broker community.
In this session, Head of Supply Jonathan Hoeh, CTO of Global Enterprise Supply Satish Nair, and CFO Greg Mvra will have an open panel discussion with StubHub veteran Sr. Manager of Strategic Supply Ray Clark regarding short and long-term growth with the seller community.
Kick the first evening off right by joining fellow WTC19 Attendees and the StubHub team on Bellagio's Monet Balcony on Thursday, July 11th for an exclusive cocktail and networking party overlooking the azure waters of the Bellagio pools.
Conveniently located directly across from the main WTC Exhibition and Meeting Halls, The Monet offers sweeping views of the expansive Bellagio pools complex and expertly blends indoor and outdoor space. You definitely don’t want to miss this opportunity to enjoy the evening air while networking with industry professionals over cocktails and hors d’oeuvers, following the first day of the conference.
Thursday | July 11
6:00PM - 8:00PM
Monet Balcony | Bellagio Conference Center
WTC19 Keynote Address
Join accomplished sports ticketing industry veteran Chad Estis, as he shares his unique and inspiring perspective on Leadership, Teamwork, and Creating a Winning Culture.
In this session, you will hear about Chad's career trajectory – including important lessons learned throughout and the motivational tools he has acquired along the way. You will not only learn what informs his successful leadership philosophy, but also how he translates that philosophy into everyday practice.
Recent years have seen the aggregation and analysis of data lead to enormous changes in every aspect of our lives, both professionally and personally. It was only a matter of time until this trend started to impact the world of live entertainment, where big data is now being used in a multitude of ways to drive and enhance every aspect of the entertainment experience.
This panel will take a deep dive into this rapidly evolving new world. It's clear that data has already significantly changed the live entertainment industry, but what is next to come? Our panel of context experts spend their lives in this space and they each bring unique points of view to the table.
Are you curious to hear what the data shows about how different football defenses perform against different formations? How consumer behavior data can improve consumer experiences? How machine learning can help predict the types of beer that a certain audience will prefer?
After this session, you will have completely new ideas and thoughts about the ways that data is changing the industry.
Optimizing Consumer Experience for Strategic Advantage
Providing clients with premium levels of consumer experience is critical in client development, satisfaction, and retention, especially in the entertainment industry. A critical component to achieve such revolves around the promotion of consumer engagement, which provides the client with easy navigation, interaction and purchase of the product. When executed at an elite level, a strong consumer engagement strategy fosters brand growth, trust and loyalty, often resulting in your biggest advocates and clients for life.
Some areas that are integral in creating a successful consumer engagement strategy include: personal relationship building, marketing campaigns that are warm and appeal to the emotions of the client, insuring that the shopping and buying process is easy and streamlined, providing unrivaled levels of client service, and the right team in place to carry it out.
What does "resale done right” mean? At Ticketmaster, it's our commitment to creating a safe and transparent environment for fans to buy and sell tickets. By doing resale right, Ticketmaster is creating unforgettable live event experiences that translate into more fans buying more tickets to more events – which is good for everyone with a role in ticketing, including you.
In this session, you will learn how Ticketmaster remains focused on delivering next-generation technologies and approaches, including SafeTix™ and TM+, that create a fundamentally different level of transparency and direct connection between the fan and their favorite teams, artists, and venues.
You will also hear how Ticketmaster Resale is evolving its products and services for professional resellers as mobile ticketing evolves to ensure you have the tools to participate in and contribute to a safe and transparent marketplace for fans.
Don’t miss the opportunity to mix and mingle with WTC19 Attendees and the team of Ticketmaster Resale at this luxe cocktail and networking party at Bellagio's own hotspot, The Club, on Friday, July 12th.
Located just off the world-class Bellagio casino floor, this trendy hotspot formerly known as The Bank Nightclub, The Club's crystal stacked foyer produces a golden glow, welcoming patrons to a black and gold fantasy. The heart of The Club’s gilded & crystal-adorned space, consists of multiple levels that surround the bustling glass encased dance floor. Signature, multi-colored mood lighting will transform the space before your eyes, as you enjoy cocktails and network with fellow WTC Attendees and industry leaders
Friday | July 12
5:30PM - 7:30PM
The Club | Bellagio Resort & Casino
The International Landscape: Navigating Foreign Ticket Markets
Is your business tapping into the global ticket marketplace with an international strategy that is allowing you to diversify your business portfolio? Join this esteemed panel of international ticketing experts and learn why this approach could be a viable opportunity for your business to generate incremental revenue and bring stability to your business.
Discussions will revolve around the strategic opportunities available in the international markets, a review of the various ticket selling platforms and exchanges that are available for you to maximize sell-through and profitability, as well as alert you of the possible pitfalls to be aware of when brokering international events.
Maximizing Organizational Success Through Business Analytics!
Elite preparation, peak performance, and maximum efficiency are three areas that are paramount to the overall success of all business organizations. The path to realizing this at the most optimal level requires elite entertainment providers to focus on a multitude of areas, including client acquisition, development, maintenance and retention.
A strategic approach built on a foundation of descriptive, predictive and prescriptive analytics allows organizations to implement and carry out a successful Client Relationship Management system. As a result, data analysis provides critical insight regarding customer segmentation, profitability analysis and customer value, personalization, measuring and tracking, and predictive modeling for the future. The application of such leads to streamlined processes, improved business relationships, and in the end, heightened levels organizational success.
Venture out to the pool where we will have three cabanas reserved for the exclusive use of WTC19 Attendees- we will be in Cabanas, 46, 47, 48.
While drinks and food will be on your own (Servers will be circulating, or you can head to the pool bar for walk-up service) we will have a great variety of appetizers and an open bar at our closing cocktail party at Lily Bar at 4:00pm.
Saturday | July 13
12:30PM - 4:00PM
Bellagio Pools | Bellagio Resort & Casino
Closing Cocktail Party
A perfect ending to what promises to be another amazing conference, join fellow WTC19 Attendees and the team of Ticket Evolution at Bellagio's Lily Bar on Saturday, July 13th for the WTC19 Closing Cocktail Party.
Offering a refreshing take on the Las Vegas entertainment experience, Lily’s Bar is located in the center of the world-class Bellagio Resort & Casino and provides an intimate and sophisticated atmosphere. It’s sleek and luxurious design includes Spanish-imported stone tabletops, antique-inspired mirrors and plush leather couches, and complements the lounge’s inventive array of seasonal craft cocktails created by Lily’s master mixologists.
This Closing Cocktail Party will provide a great way to wrap up a fantastic conference, allowing WTC Attendees to enjoy drinks and light bites, as they mix and mingle with the movers and shakers of the ticket industry.